Hi, I’m Eri

I’m a Lead UX Researcher and consultant working on complex, people-centred services.

View selected projects ↓

My recent projects are password-protected due to confidentiality. If you’d like access, please get in touch via email and briefly share the purpose of your request.

Projects

  • Improving a national charity service for claiming aid

    Leading discovery to alpha research to simplify a high-impact public service.

    VIEW

  • Researching health and disability support in the workplace

    Exploring how employees and employers find, evaluate and trust support

    VIEW

  • Supporting organisational transition during a government service merger

    Applying user-centred research under delivery constraints to inform organisational transition

    VIEW

Who I’ve worked with

How I work

Research leadership

I lead end-to-end mixed methods research for complex, multi-stakeholder services, turning ambiguity into clarity and shaping product and organisational decisions through evidence and insight.

Inclusive research practice

I embed inclusive research methods that bring underrepresented voices into the design process, ensuring products are built with equity and real-world nuance.

Strategic storytelling

I craft clear, compelling narratives that align teams, influence senior stakeholders and translate research into direction. Not just findings but meaningful decisions.

  • Eri is an exceptional User Researcher. She has a strong work ethic, takes on new challenges with confidence and brings a proactive, thoughtful approach to problem solving. She is meticulous in her research practice and consistently turns findings into clear, actionable insight. It’s a pleasure to work with her, and I’m thoroughly impressed by her delivery.

    ~ Mo A, Lead User Researcher

  • Eri has driven user research across multiple complex services. A self starter who consistently delivers high quality research, she brings valuable ideas on how teams can progress and improve service experiences for users. She is reliable, collaborative and a pleasure to work with.

    ~ Jon P, User Research Programme Lead

  • Eri joined our programme at a late stage and quickly stepped into a leadership role, bringing structure and clarity to a complex problem space. She owned key research outputs and led discovery playback with confidence, delivering decision-ready insight that received excellent stakeholder feedback.

    ~ Ellie H, Delivery Manager